1. TagTeam and these terms
These Terms & Conditions apply to the TagTeam website, Android app and related services provided by Juan Julyan in South Africa. They should be read with the Privacy Policy and the pricing shown when you take out a subscription.
- Operator
- Juan Julyan
- Trading name
- TagTeam
- Address
- Cape Town, South Africa
- juan@tagteam.co.za
Contact juan@tagteam.co.za with questions, support requests or cancellations. By using TagTeam, you agree to these terms to the extent they apply to you. Any paid subscription must be expressly accepted through the relevant subscription process.
2. Accounts and your family connection
You must be at least 18 and have lawful authority to manage the family information you provide. Each parent uses their own email-verified account and provides their own details. This release allows one two-parent family per account. The first parent creates the family and invites the other using their email address; the single-use invitation expires after seven days. Give accurate details, protect your credentials and connect only the intended co-parent. Do not impersonate another person or use their account without permission.
You are responsible for checking that you may share children’s information, medical records and uploaded documents with the connected parent. Follow applicable parenting agreements, court orders and privacy obligations. Contact us if authority or access needs change. TagTeam cannot determine legal entitlement to care or access on your behalf.
3. What TagTeam does
TagTeam helps two connected parents manage care routines, events, shared expenses, payment confirmations, children’s medical history, documents and activity records. The Android release requires Android 8.0 or later, an active trial or paid period, a family connection and internet access for new shared updates. Store availability is shown on our download page. An iPhone listing will be linked when available. Parents sign up inside the app and do not configure database or storage settings.
TagTeam is an organisational tool. It is not a legal agreement, a court-approved parenting plan, a mediator, a payment institution, a medical provider or an emergency service. It does not decide what is in a child’s best interests, verify professional advice or guarantee that another parent will respond, pay or follow a plan.
4. 14-day free trial
New users are offered a 14-day free trial, beginning when they activate their email-verified account by entering their name and accepting the in-app terms and privacy notice. Each parent has their own trial dates. No credit card or other payment details are required. The trial never automatically converts to a paid subscription. After it ends, you can explicitly choose paid access in Family → Subscription.
The trial is intended to let you assess TagTeam in your family’s routine. Repeated accounts created to avoid the paid subscription, abuse the service or impersonate another person may be restricted.
5. Price, payment and renewal
The advertised subscription price is R49 per month per user, including any applicable taxes. Two subscribed parents therefore pay R98 per month in total. Each subscription belongs to one user, rather than to the family as a whole.
After your trial expires, Payfast checkout opens in your browser only when you choose to subscribe. You expressly authorise an initial R49 charge and R49 monthly renewals until cancelled. Review the amount and recurring-payment terms before authorising payment. The next monthly billing date follows the checkout date, adjusted to the last day of a shorter month when needed. Access activates after the service receives and validates payment confirmation; returning from checkout alone does not confirm payment. No paid subscription is created merely by downloading the app, activating a trial or sending an enquiry.
When a trial or paid period expires, new server reads, changes and file downloads pause for that account until paid access is active. Previously downloaded copies are not remotely erased; offline use relies on the access period last recorded on the phone. Subscription controls and support remain available. A subscription failure or cancellation does not remove debts between parents or change the other parent’s active subscription. Contact support if payment is not reflected, or if you need help obtaining records after expiry.
Material price changes will be communicated before a future renewal so you can decide whether to continue. A new price will not be applied retrospectively to a period you have already paid for.
6. Cancellation and consumer rights
Cancel monthly renewal in Family → Subscription before the next billing date. Wait for the app to confirm cancellation. If it reports a failure, or you cannot access the app, contact juan@tagteam.co.za from your account email for help. A confirmed cancellation stops future renewals; paid access ordinarily remains available until the end of the paid period unless a refund, legal requirement or serious breach calls for a different outcome. No cancellation penalty is imposed by these monthly terms.
Downloading the app, using a free trial or accepting these terms does not waive mandatory consumer protections. Where the Electronic Communications and Transactions Act applies, its cooling-off and refund rules apply subject to its statutory exceptions. Where the Consumer Protection Act applies, its cancellation, service-quality and other non-excludable rights remain available.
Refund requests are assessed under applicable law and the circumstances of the request. Contact us with the account email, relevant billing date and reason. We will not require you to give up a statutory right as a condition of receiving assistance.
7. Shared plans, expenses and confirmations
Parents are responsible for checking uploaded information, receipt totals, dates, file contents, categories and expense ratios. Receipt recognition can be inaccurate. Confirm the total before submitting an expense. TagTeam calculates from the saved record and ratio; it does not decide whether an expense is reasonable or legally payable.
Parents make payments outside TagTeam. A “paid” selection records the paying parent’s statement, and a receiving-parent confirmation records that response. TagTeam does not verify bank settlement or guarantee the accuracy of either statement.
Proposed events and medical changes follow the app’s confirmation workflows. Medical edits apply after the other parent confirms. Shared deletion can require approval, and supporting activity or previous file versions may remain. Confirmations are a record of app activity and do not automatically amend an external parenting agreement, court order or medical instruction.
Care-routine overrides apply to their selected dates and periods. Review plans together when circumstances change. Keep independent copies of important agreements and professional records where appropriate.
8. Respectful and lawful use
- Use TagTeam to support lawful family coordination. Do not threaten, harass, coerce, stalk, impersonate or expose another person through it.
- Upload only files you may lawfully use and share. Do not upload malware, unlawful content, unnecessary identity information or private material unrelated to the service.
- Do not bypass access controls, probe another family’s records, interfere with the service or attempt to manipulate payment or confirmation history.
- Do not use the website contact form for medical emergencies, urgent child-safety matters or confidential family documents.
If you believe an account is being misused or sharing is unsafe, contact us. We may restrict access while we investigate a credible security or misuse concern, with notice where practical and lawful. An immediate threat should be addressed through the appropriate local emergency or safeguarding service.
9. Your content and downloads
You retain the rights you have in the information and files you upload. You give the operator and necessary service providers permission to host, process, copy, synchronise and display them to provide TagTeam, including sharing them with the connected parent. This permission is limited by the service purpose, the Privacy Policy and applicable law.
The connected parent can access and may download shared records. TagTeam cannot remotely delete copies already exported from the app or guarantee how an authorised recipient later uses a copy. Protect downloaded files and respect the rights of the children and other people they concern.
The TagTeam name, website design and app materials are owned by or licensed to the operator. You receive permission to use them for the service’s intended purpose; no ownership of the software or brand is transferred.
10. Availability, updates and device settings
We aim to keep TagTeam useful and reliable, but maintenance, outages, provider failures, device limitations and connectivity can interrupt it. Previously synced information may be available offline during the access period recorded on the phone; new updates and queued actions require active server access and a successful sync. Check for conflicts and do not rely on an unsynced change being visible to the other parent.
Android permissions, battery restrictions, Do Not Disturb and force-stop can delay or prevent notifications. Optional weather uses the approximate location you choose to save, not continuous tracking. Update it when travelling. Forecasts can be wrong or unavailable. Care routines and scheduled evening briefings use South African time. Keep separate reminders for essential appointments, medication and time-critical handovers.
Install genuine updates from the distribution channel provided by TagTeam. New versions may require both parents to update for compatible shared behaviour. Reasonable changes may be made to maintain, improve or secure the service, with material reductions communicated as required by law.
11. Responsibility and liability
You remain responsible for your parenting decisions, professional advice, lawful payments and accuracy of the records you submit. The operator is not responsible for a disagreement between parents merely because they used the app to record information.
To the extent permitted by law, the operator is not liable for indirect or consequential loss that was not reasonably foreseeable, or loss caused solely by another user’s conduct or an event outside reasonable control. You must take reasonable steps to protect important records and reduce avoidable loss.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including applicable liability for fraud, wilful misconduct, gross negligence or a failure to meet mandatory consumer or data-protection obligations. These terms do not remove remedies available under applicable law.
12. Account closure and changes to these terms
You may request account closure or a data export by contacting us. Closing an account and cancelling a paid subscription should be addressed together; uninstalling the app alone does not communicate a cancellation request. Shared records may need to be retained or treated separately to respect the other parent’s and children’s rights. The Privacy Policy explains retention and deletion requests.
We may update these terms for changes to the service or law. We will give appropriate notice of material changes before they take effect where required. The updated effective date will be shown on this page.
13. Questions and disputes
Contact us first if something is wrong so we can try to resolve it. South African law applies, subject to mandatory consumer protections that apply to you. You may use any competent court, regulator or statutory dispute process available to you. These terms do not require you to waive those routes.